Delivery
Parts are sent direct from our supplier to your address. The estimated delivery time is shown on each item, usually 5 to 10 working days. Delivery is £2.99 per item unless a larger item costs more to send, in which case the delivery price is shown before you pay.
Faulty or damaged items
If something arrives faulty, damaged or not as described, tell us with a photo and we'll arrange a full refund, repair or replacement at no cost to you. No fees or deductions apply.
Changing your mind (first 14 days)
Consumers can cancel within 14 days of receiving their order for a full refund of the price and standard delivery. You pay the return postage, and we may deduct for items used or damaged beyond what was needed to inspect them. Contact us before returning anything so we can give you the right return address.
Returns from day 15 to day 30, and business buyers
Unused items in their original packaging can be returned from day 15 to day 30 as a goodwill return, less a 35% restocking fee. Non-faulty returns from business and trade buyers also carry a 35% restocking fee. Bespoke 3D-printed parts can't be returned unless faulty.
Refunds
Refunds go back to the card you paid with within 14 days of us receiving the return. Any fee or deduction is explained to you in writing first.
Installation
Parts bought from the shop are supplied for you to fit. If you'd like us to install them, ask for a quote.
Full details: our Returns, Refunds & Cancellations Policy. Questions? Email hmcsolutionsltd@gmail.com or call +44 7521 383 107.